Clear answers about pricing, safety, and support.
Understand what WholeTier changes, what it never changes, and how native B2B publication works before launch.
Does WholeTier change my retail prices?
No. WholeTier never overwrites or modifies normal Shopify Product or Variant retail prices. Wholesale pricing is published separately through supported native B2B catalog resources.
Does it change compare-at prices?
No. WholeTier never modifies compare-at prices. Percentage-based wholesale discounts are calculated from the normal selling price, not the compare-at price.
How are wholesale prices published?
WholeTier publishes app-managed wholesale pricing through Shopify’s native B2B Catalog and PriceList functionality, then provides publication and reconciliation status inside the app.
Can I price selected collections or products?
Yes. A rule can apply to all products, selected collections, or individually included products.
Can I exclude individual products?
Yes. You can exclude individual products from a broader rule and use individual product pricing overrides where needed.
What happens when I pause or delete a rule?
Pausing stops the rule from remaining active, and deleting removes the rule. WholeTier is designed to remove only the wholesale pricing it manages; normal retail and compare-at prices remain unchanged.
What happens if I cancel or uninstall the app?
WholeTier includes billing cancellation and uninstall cleanup. Only WholeTier-managed wholesale pricing is cleaned up; the merchant’s normal retail and compare-at prices remain unchanged.
Which Shopify plans are supported?
WholeTier works with Shopify stores using supported native B2B catalog capabilities. Available catalog features and limits depend on the merchant’s Shopify plan. Confirm your plan’s supported catalog capabilities before installing.
How much does WholeTier cost?
WholeTier Monthly is USD $39 per month after a 7-day free trial. You may cancel anytime. No annual plan or additional pricing tier is currently advertised.
How do I contact support?
Email support@wholetier.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Pacific Time, with an initial response target within one business day.
Wholesale pricing is almost ready for a cleaner workflow.
WholeTier is preparing for launch on the Shopify App Store.